Home / Privacy Policy
LAYER 00 — PRIVACY POLICY
Privacy policy: how your enquiry details are handled
When you tell Bathroom Renovation Moorabbin about a bathroom, ensuite or laundry, you’re sharing details about yourself and the inside of your home. This policy explains in plain English what we collect, why we collect it, where it’s kept and how you can see or correct it. We aim to handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
IN THIS POLICY
Combed tile adhesive on a wall. It’s one of the layers in a finished bathroom that nobody sees once the tiles are on.
LAYER 01
What we collect, and when
Details you choose to send
We collect personal information when you send an enquiry through the form on our Contact page or our Request a Quote page. Both pages use the same enquiry form. That includes your contact details, the suburb where the work would be done, and whatever you tell us about the room and the project. Budget and timing are only included if you choose to share them. Please don’t include anything we don’t need to understand the job.
Photos of your bathroom
The website form only takes written details. If you share photos with us later, for example around a consultation or assessment, we treat them as personal information. Photos can show the layout of your home, what’s in it and sometimes the people who live there. We use them only to understand the work, and we never publish them on this site without asking you first.
Technical information
Like most websites, the server that hosts this site may record basic technical details when a page loads. These can include an IP address, browser type and the pages requested. They’re used to keep the site running and secure, not to identify individual visitors.
LAYER 02
How it's used and shared
USED FOR
Replying to your enquiry
Arranging a consultation and assessment
Preparing a quote for the scope you describe
Planning and coordinating work you go ahead with
NOT USED FOR
Selling or renting your details
Automatic transfer to marketing platforms
Online payments through this website
Publishing your photos or project without asking
WHEN IT’S SHARED
We only share your information when it’s needed to carry out something you’ve asked for, such as work you’ve agreed to go ahead with, or when the law requires it. Anyone who receives details for that reason gets only what’s relevant to the job.
LAYER 03
Enquiries stay private, inside this website
Enquiries sent through the website form are stored privately in this site’s WordPress installation. They aren’t shown on any public page, and only the people who manage the site can see them.
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. That means limiting who can log in and keeping the site maintained. No online system is completely secure, so please don’t send information we don’t need, such as bank or identity documents.
We keep enquiry details only for as long as they’re useful: to reply to you, to support any work that follows, or to meet record-keeping obligations. After that, they’re deleted or de-identified. You can ask us to delete an enquiry at any time through the contact form.
LAYER 04
Cookies and analytics
Cookies are small files a website saves in your browser. This site uses the cookies it needs to load properly and to let the people managing it log in. Your enquiry details aren’t used for advertising, and they aren’t linked to advertising cookies.
If analytics or other non-essential tracking is added to the site, this policy will be updated to say what it collects and why. You can block or clear cookies in your browser settings at any time. The pages you read, like our bathroom renovation services and bathroom guides, will still work.
IN SHORT
— Cookies that keep the site working
— No advertising use of enquiry details
— Any added analytics described here first
— Browser settings stay in your control
LAYER 05
See, correct or remove your details
You can ask for a copy of the personal information we hold about you. You can also ask us to correct anything that’s out of date or wrong, or to delete an enquiry you no longer want kept. Send the request through the contact form and tell us which enquiry it relates to. We may need to confirm who you are before sharing or changing anything.
Complaints
If you think your information has been mishandled, contact us first so we can look into it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
This policy may be updated when the way the site works changes. The version on this page is the one that applies. Using the website is also covered by our Terms & Conditions. When you’re ready to talk about a bathroom in Moorabbin or a nearby suburb, you can request a quote →